Your Product Is Covered By A 5-YEAR Warranty

We promise that any concerns or issues you may have will be handled within 8 hours.

How to get a 5-year warranty?

Your Duxano product is covered by a 5-year warranty from the date of purchase through the next five years.

What is covered in the warranty?

The original unit and/or non-wearable parts deemed defective, at Duxano’s sole discretion, will be repaired or replaced up to five years from the original purchase date.

How to contact customer service?

You can reach us by sending an email to support@duxano.com or leaving a note on the Contact Us page. We guarantee that any queries or problems you have will be answered within 8 hours.

What should I do if a part is missing?

Please contact our customer service as soon as possible. Your issue will be fixed within 8 hours.

What should I do if I receive a defective machine?

Please contact our customer service as soon as possible. Your issue will be fixed within 8 hours.

What should I do if my machine stops working?

Please contact our customer service as soon as possible. Your issue will be fixed within 8 hours.